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Aha! Frequently Asked Questions?

A)    Aha Paint Touch up System

1.      What is auto paint touch up system?
2.      How is it being carried out?
3.      Will the color be matched to the original car paint?
4.      How is it different from any normal paint touch up system?
5.      Is there any limitation or shortcomings?
6.      Why touch up if the touched up area is still visible?
7.      Who will want to use your touch up service?

B)     Aha Bumper Scuff Repair

1.      What is a bumper scuff?
2.      How is it being carried out outside of the workshop?
3.      What is the limitation doing mobile repair for bumper?
4.      Isn't it make more sense to replace the bumper?
5.      How long will the repair work takes to complete? 
6.      Will the shine and gross of the damaged area be restored after repaired?

C)    Aha Windshield Crack repair

1.      Can the strength and integrity of the windshield be restored?
2.      Will the repaired area remain obvious to the eyes?
3.      Any safety implication?
4.      Can any form of cracks be repaired?
5.      Does it make more sense to replace a new windshield? 

D)    Aha! Waxoyl Paint Restoration and Protection services

1.      What exactly is Paint Restoration and Protection services?

E)    Aha Workshop repair services

1.      Does Aha own the workshop?
2.      Who will control the quality of the repairs done by the workshop?
3.      Would the prices higher than the market rate?
4.     What are the benefits customers would gain from engaging such services?
5.     Why would customers let Aha collect and deliver cars on their behalf?

F)    Aha! Car Grooming Services

1.      What are the products do Aha use for car grooming? 
2.      What differentiate Aha from other mobile car groomers?
3.      Would the prices higher than the market rate?

G)    Paintless Dent Removal Services

1.     What size dents can be repaired? 
2.     Are dings only removed from doors?
3.     Would the door panel be removed during repair?
4.     How long does it take for removal of a dent?

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A)    Aha Paint Touch up System

A1. What is auto paint touch up system?

Auto paint touch up system is a very common technique which has been in use for many years. It is an easy and straight forward technique in which many people are using it to conceal or cover a scratch or chip on car body. It is a process of filling new paint on minor scratch or chip.

A2. How is it being carried out by Aha?


First of all, every chip or scratch part will be removed of grease or wax prior to applying a specially formulated barrier coat to ensure the area to be touched up is free from dirt and grease. This will be followed by the filling up of custom-mixed paint onto the prepared chip or scratch area. An allowance of around 30 mins of natural curing time under hot sun is required prior to removing the excess paint over the affected area. A second or third coating of paint may be necessary for deep scratch or chip.

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A3. Will the color be matched to the original car paint?

Aha is using PPG 2K (more than 80% of most cars are painted with it) paint for all its auto paint related repair works. You can be assured of at least 98% color matched to your car paintwork is achievable for all makes and models. So long we are able to locate your car paint code, custom-mixed paint color will be very much match to your car paint.

A4. How is it different from any normal paint touch up system?

Aha uses the best formulated product to achieve the best possible result in auto paint touch up business. Every process is very well planned with the use of only the right products to ensure a more accomplish and reasonably satisfactory job. The enhancing agent which we add into the paint mixture ensure the paint stays in there permanently, and the metallic modifier that is also being added to the paint will enhance and bring out the metallic shine of the paint. Normal touch up paint system is usually dull in the finishing and a lot more rougher making it unsightly and obvious to the eyes at all angles. Aha method is far more neater, cleaner and presentable, thanks to the excess paint remover that we use to remove the excess paint over the touch up area so as to reduce the visibility of the scratch or chip. The special additive in it also helps to bring out the shine of the touch up area.  

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A5.   Is there any limitation or shortcomings?


There is always limitation in any paint touch up system in the market as the expectations from the car owners from this scratch and chip repair technique are a bridge away from respraying. Put it in another words, they are not comparing apple with apple. Paint touch up technique is different from respraying, the scratch or even some chips after touched up are still visible although is very much reduced to not-so-obvious condition. Aha paint touch up service is the best you can find in the local scene! Limitation is nothing if you accept such value for money repair as compare to respraying. 

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A6. Why touch up if the touched up area is still visible?

Touch up technique is more economical as it is a lot more easier if not easy and straight-forward. The work scope or area is kept to its minimum as only the affected area is being worked on, therefore less hassle. Nevertheless, the most important reason for using paint touch up is to ensure the exposed area, be it in the scratch or chip, will not turn rust or corroded that will eventually lead to a larger damage to the paintwork. It is more cost-effective to use touch up rather than respraying. There are more downsides in respraying work than in touch up. Paint cracks, pop-out, dual tone colors, more expensive etc....just to name a few.

A7. Who will want to use your touch up service?

Anyone who doesn't believe in paying more for a respray and is acceptive to paint touch up but would not tolerate unsightly, dull, unmatched color paint and very obvious to the eyes finish. And it could well be you!

B) Aha Bumper Scuff repair

B1. What is a bumper scuff?

Bumper scuff is car paint that is scratched or pulled off the bumper body leaving an unsightly and obvious exposed bumper mark. It usually happens at the corners of the front and rear bumper portion caused by negligent driving, minor accident etc. Dent, deformed and punctured hole is not bumper scuff.

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B2. How is it being repaired outside of the workshop?

The repairing process for bumper scuff on mobile service is no different from those carried out in the workshop. The only different is that we only undertake minor or small area damage job. Anything bigger or involve more than half of the bumper size, we will not do it. The process comprises a series of sanding down the damaged area, applying putty or coat, sanding down again to make the area smooth, spray paint over the prepared area, apply clear coat to make it shine and as protection to the paint. Allow it to dry naturally preferably under hot sun.

B3. What is the limitation doing mobile repair for bumper?

As mentioned earlier, the limitation is on how little or small a damaged area we are capable of repairing running on mobile. As far as possible, we would avoid taking up major repair such as punctured hole, deformed or badly dented bumper. Although we can still do a much bigger area scuff, the quality of the repair may have to be compromised at times depends on where and how bad the damaged area is. That's the main reason why we would reject taking up major repair. The constraint is centering around bringing out the gross and shine of the repaired area although it could be restored by a few times of waxing and polishing.

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B4. Isn’t it make more sense to replace the bumper?

Yes, you can of course replace it with a new bumper. But the replacement as well as paint spraying cost would be very much higher. But we don't provide part replacement as it is not our business interest. We only repair the section where the bumper suffered damage(s), it makes a lot more sense to spend less on minor damage than to replace a new one at a higher cost, unless it is beyond economical repair.
 

B5. How long will the repair work takes to complete?


It is very much depend on the extend of work involved which varies with the size of the damage. It could be just slightly more than an hour job or up to a maximum of 3 to 4 hours. The weather plays a major part in determining the curing process as well. 

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B6. Will the shine and gross of the damaged area be restored after repaired?

The shine and gross of the repaired area can be restored although may not be as gross and shine as before right after the repair. It is only normal, after all, it is a part repaired job. However, a few rounds of waxing and polishing should be able to do the job in bringing back the gross and shine. And this can only be carried out after the resprayed paint on the affected area is fully dried.

C)    Aha Windshield Crack repair

C1. Can the strength and integrity of the windshield be restored?

It should be restored otherwise the repair will not be useful at all. Most of the cracks (minor - up to 50 cents coin size), can be filled up by our windshield repair resin for at least 80% after repaired. Once it is fully cured, further crack expansion is not possible.

C2. Will the repaired area remain obvious to the eyes?

It won't be obvious if you do not pay close attention to it. In fact, most of our customers have problem locating the repaired spot. This shows just how good we can get the repair done.

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C3. Any safety implication?

Yes, if you choose to leave the crack as it is and do not repair or replace it for some time. Under adverse driving condition, the crack will only get bigger and longer before it becomes a potential accident source.

C4. Can any form of cracks be repaired?

Most of the cracks (bulls eye, angel wing, stars etc) can be repaired, so long it is not more than 4 inch long and not located right in front of the driver's line of view. The second layer of the windshield should not be penetrated, otherwise, repair would not be recommended. 

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C5. Does it make more sense to replace a new windshield?

Again, it is a matter of cost effectiveness. If you are insured by the insurance company and you are not required to pay more than $100 for the excess to replace a new windshield, please do so to get a new replacement. However, it is not advisable to change it unless otherwise necessary, as it constitute a risk. The risk of not getting a tight seal around the new windshield insulation. This could lead to water leakage which some customers are experiencing.

D)   Aha! Waxoyl Paint Restoration and Protection services

D1. What exactly is Paint Restoration and Protection services?

There are two areas we

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E)    Aha Workshop repair services

E1. Does Aha own the workshop?

No. Aha does not own the workshop. We choose and work only with the workshops that have proven track records in their many years of operation. We had tested the quality of our chosen workshops and granted them affiliated partnership to service our valued customers.

E2. Who will control the quality of the repairs done by the workshop?

The repair works may be undertaken by our affiliated workshop partners, Aha takes control over the quality of these repair works as we are committed to our valued customers. We influence our partners performance in producing only the best quality work and we are liable to our customers' expectations and satisfactions in the repair works.

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E3. Would the prices higher than the market rate?

The very fact that we don't own the workshops that tie with potential high overheads, and due to us able to generate minimum volume to our affiliated workshop partners, we are able to keep our prices low or at least on par with the market rates.

E4. What are the benefits customer would gain from engaging such services?

Customers would have more to benefit from using Aha workshop repair services as we are able to offer very competitive prices with quality assured workmanship. Moreover, customer will experience the friendliness and convenient services that one would not usually find in the traditional car spray-painting workshops. Customer will not have to step into dusty and noisy environment to get their repair quotation and repair work done, but all at the comfort of their home or office.

E5. Why would customers let Aha collect and deliver cars on their behalf?

Aha takes full responsibility of customer's car during time when we had collected from and before delivered to our customers. However, to ensure no dispute between Aha and customer with regards to incidental damages, a written agreement should be signed by both parties prior to taking over and handing over of the car. Customers may request for such written agreement before Aha collect the car.

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F)    Aha! Car Grooming Services

F1. What are the products do Aha used for car grooming?

Aha has experimented a range of products to ensure that only the best could be used to produce best result that customers love to see and feel - clean, smooth, shine and enduring. We used a blend of high quality products for different processes in the grooming session such as German-made Clasani professional car shampoo, clay bar, rubbing/polishing compound for preparing the car exterior body clean, contaminates-free and smooth prior to application of UK-made Autoglym paint protection sealant. 

F2. What differentiate Aha from other mobile car groomers?

With due respect for other car grooming companies, there are basically almost no differentiation among us, but we are unique for being more thorough and detail in our grooming work, not to mention our ability to remove stubborn stains, scratches and paintwork repair.

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F3. Would the prices higher than the market rate?

We can be considered the most competitive priced mobile grooming company for the wide job scopes and the paying of attention to details in our works. Many customers find our prices reasonable.


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G)   Paintless Dent Removal Services

G1. What size dents can be repaired?

Most non-collision dents can be repaired. The limiting factor is the relationship between the dent's depth and diameter. A large shallow dent is much more repairable than a small extremely sharp dent. Dents caused by car doors and hail stones are typically completely and permanently removed without any signs of a repair. Larger dents often can only be detected by a trained eye. Most customers are completely amazed and wish they would have known about our service sooner.

G2. Are dings only removed from doors?

We remove dings from all panels including your car's roof, bonnet, and boot.

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G3. Would the door panel be removed during repair?

No removal or dismantling of car door panel at all. A specially designed metal tools that slide behind collision bracing would be used to access dents/dings from opening of the door panel. There are many other access areas already on the car (depend on car make and model).


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G4. How long does it take for removal of a dent?

Individual dings take anywhere from 5-30 minutes depending on the size and location of the dents removed. In most cases, for a few dents (not more than 4), customer would wait for an hour or less (depend on the car volumes of the day). Otherwise, customer has to leave the car with us for at least half a day.

 

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